Terms and conditions of use

Terms and Conditions of Sport Ticket Travel s.r.o.
General Terms and Conditions of Sport Ticket Travel s.r.o. for online shops operated at www.sporttickettravel.com

PREAMBLE
Agent: Sport Ticket Travel s.r.o., with its registered office at Lutová 73, 378 06 Chlum u Třeboně, registered in the Commercial Register of the Regional Court in České Budějovice, file number C/25709, Czech Republic, ID No: 02885328, Bank Account: Czech Republic: 264429230/0300 (Československá obchodní banka, a.s.), Phone: +420 774 000 489, Website: www.sporttickettravel.com Email: support@sporttickettravel.com (hereinafter also referred to as the "agent").

I. General Provisions

  1. These terms and conditions regulate the trading activities in online shops operated within the internet presentation of Sport Ticket Travel s.r.o. at the addresses mentioned in the preamble. These terms and conditions define and clarify the rights and obligations of Sport Ticket Travel s.r.o. and the customer (consumer).
  2. The legal relationships between Sport Ticket Travel s.r.o. (hereinafter also referred to as the "agent") and a natural or legal person (hereinafter also referred to as the "customer" or "principal") are governed by these terms and conditions and, to the extent not covered by these conditions, by Act No. 89/2012 Coll., the Civil Code, and, where applicable, other relevant legal regulations.

II. Definitions

  1. For the purposes of these terms and conditions and the relationships between the agent and third parties, as well as between such parties, the following terms have the following meanings:
    • "Event": Sporting matches and all other events (sports, concerts, theatre or other cultural performances, exhibitions, conferences, training, fairs, etc.) involving the customer's leisure activities at a pre-specified time and place.
    • "Organizer": A natural or legal person other than the agent responsible for organizing a specific Event.
    • "Customer": A person using the agent's services to enter into a contractual relationship with the Organizer for the purpose of participating in an Event, including before the conclusion of such a contractual relationship. The customer is also a person using the agent's services to enter into a contractual relationship to arrange ancillary services (accommodation, transportation, etc.), including before the conclusion of such a contractual relationship.
    • "Ticket": A document (security) entitling the ticket holder and other persons indicated on the ticket to enter a specific Event. By presenting the ticket upon entry to the Event venue, the person exercising the rights from the ticket agrees to the operating regulations of the Event venue, complies with the instructions of the Organizer, and accepts the conditions of the Event associated with it. The Organizer may define one or more types of tickets for specific Events (in addition to standard tickets, especially VIP tickets, discounted tickets, etc.). Information about available ticket types is provided in the agent's ordering system. Different types of tickets usually have different prices, usage scope, and entitlements.
    • "Web Portal": The agent's website at www.sporttickettravel.com providing information about available Events and allowing for the ordering of ancillary services and tickets to these Events.

III. Contractual Relationships

  1. The Organizer, and the party responsible for the implementation and content of individual Events, is solely the Organizer, not the agent. The agent only arranges tickets for the respective Events on behalf of the customer.
  2. The customer (principal) enters into a contractual relationship with the agent through the web portal to arrange tickets for a specific Event, thereby allowing the customer to enter into a contractual relationship with the Organizer of the Event. Thus, based on the customer's order, the agent agrees to handle the customer's matter, consisting of leisure activities — arranging tickets, where the price listed on the web portal as the ticket price corresponds to the fee for arranging the tickets and the actual ticket price.
  3. Upon delivery of the Ticket (fulfillment of the agency contract), the customer enters into a contractual relationship with the Organizer of the Event, the content of which is the provision of a leisure service at a pre-specified time, in the form of allowing the personal attendance of the ticket holder at the respective Event for the specified ticket price, all under the conditions stated in the Organizer’s instructions (hereinafter referred to as the "Event Participation Contract").
  4. The Organizer is solely responsible for the performance and fulfillment of the Event Participation Contract, including the dates, quality, and scope of the offered Event, and reserves the right to make changes.
  5. Unless expressly stated otherwise, all claims under the Event Participation Contract, including refunds, must be made directly with the Event Organizer in accordance with the complaint procedure under these Terms and Conditions.
  6. By using the agent's services and by using or registering on the Web Portal, the customer also enters into a relationship with the agent as outlined in these Terms and Conditions, particularly regarding the protection of the customer's personal data, and expressly agrees to be bound by the Terms and Conditions.

IV. Ticket Order and Conclusion of the Mandate Contract

  1. The subject of the contract is the procurement of a ticket specified in the confirmed order for the purpose of the customer's leisure activities.
  2. The customer selects the ordered ticket (the subject of the contract) from the list of tickets published in the principal’s online store at the address listed in the preamble.
  3. Any presentation of tickets placed in the principal's online store is for informational purposes only, serving as an invitation to submit an offer, i.e., to conclude a mandate contract. Sending the shopping cart is considered an offer under Section 1732 of the Civil Code (hereinafter referred to as "sending the shopping cart" or "order"). Before sending the shopping cart, the customer selects the ticket, fills in the attached form correctly (customer identification, choice of transport and payment methods), and submits the order.
  4. The customer can verify the fee for ticket procurement, i.e., the principal’s remuneration (including VAT if charged, i.e., the final price for the customer) alongside the offered ticket in the online store system. The shipping, delivery, and payment costs for the ticket, which are added to the ticket price, are available in the cart's "Delivery and Payment" section. The specific amount of these costs depends on the customer's selection.
  5. Before submitting the shopping cart, the total price for ticket procurement, including associated fees, will be calculated by the online store system, and the customer will be prompted to confirm them. Before submitting the shopping cart, the customer is allowed to review and modify the information entered in the order. The data submitted in the order is considered accurate by both the principal and the customer.
  6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the principal may request additional order confirmation from the customer (e.g., in writing or by phone).
  7. For an order (shopping cart) submitted by the customer through the principal's online store, receipt of the order will first be confirmed via email. The order becomes binding for the customer at the moment of its submission. The customer will also receive a prompt to pay the fee for ticket procurement, including associated charges.
  8. Both the principal and the customer may cancel the customer's order without giving any reason until the moment the mandate contract is concluded. If the principal cancels the order, they will generally provide a reason for why the order cannot be confirmed.
  9. The mandate contract is concluded at the moment the principal receives timely and full payment of the ticket procurement fee, including related charges, from the customer. Canceling the order after the contract's conclusion is only possible by mutual agreement between the principal and the customer or for legal reasons.
  10. By submitting the order, the customer confirms they have read and agree to the terms and conditions of the principal's online store in effect at the time of submitting the order. The customer acknowledges that tickets are generally non-refundable, and only in exceptional cases is it possible to change the name on the ticket.
  11. A valid order requires the completion of all mandatory fields in the form. This process also includes prior registration for new customers not yet registered in the online store system.
  12. The mandate contract may also be concluded between the principal and the customer in an individual manner without using the principal's e-shop system, via email communication between the parties. Once the parties agree on the subject of the contract (the principal typically responds to the customer's inquiry by sending an offer, which is then accepted or modified through further communication between the parties until the rights and obligations arising from the agreed mandate contract are finalized), the customer is prompted to pay the fee for ticket procurement, including associated charges. The contract is considered concluded at the moment of payment. By submitting the inquiry, the customer confirms that they have read and agree to the principal's online store terms and conditions in effect at the time of order submission.

V. Principal’s Rights and Obligations

  1. The principal is obliged to procure the matter for the customer (procurement of tickets) as soon as possible after the conclusion of the mandate contract and then transport the ticket to the place specified by the customer in the order as the delivery address.
  2. The principal is entitled to postpone the ticket delivery date if there is suspicion of deception during the steps carried out to fulfill the mandate contract, involving the principal, customer, or any third party, or if another legal regulation has been violated. In such cases, the principal has the right to request additional personal data or other proof of the transaction's legitimacy from the customer.
  3. If the principal is unable to meet the ticket delivery date as informatively stated on the web portal for the respective ticket, they must notify the customer by phone or email and, if necessary, provide an alternative delivery date.
  4. The principal is obliged to fulfill the mandate honestly and carefully according to their abilities, using all necessary means required by the nature of the matter being procured, and act in accordance with the customer's wishes. The principal may deviate from the customer's instructions if it is necessary for the customer's interest and the principal is unable to obtain timely consent from the customer.
  5. The principal will provide the customer with all benefits from the procured matter (ticket, voucher, etc.).
  6. The principal has the right to refuse an order (or inquiry), for example, if the customer repeatedly fails to fulfill their obligation to collect tickets or pay the principal's fee or for other reasons. The customer will be informed of the order rejection without delay.
  7. The principal assumes no responsibility for the event organized by the event organizer. Complaints concerning the event itself – especially changes in its program, postponement of dates, or in extreme cases, cancellation of the event – including claims for compensation for any damage suffered by the customer or any third party in connection with the event, and all claims arising from the contract to participate in the event must be made directly to the event organizer. The principal warns that the dates of individual events are not fixed and may change depending on weather conditions or the organizers' decisions. Customers are recommended to regularly check the event organizer's website.

VI. Rights and Obligations of the Customer (Principal)

  1. The customer agrees to pay for the ticket procurement as per the order, promptly and correctly, and to accept the ticket.
  2. The customer is obligated to provide accurate and truthful information about themselves and the delivery address where the ordered ticket is to be sent. If the customer registers in the agent's online store system, they are required to protect their login details from misuse by third parties. The agent is neither authorized nor equipped to verify the identity of the customer.
  3. In cases of mobile phone, payment card, cash, or bank account misuse by third parties, the agent has the right to provide necessary cooperation to the affected third party, such as disclosing identification details related to the contract. The agent declares that they conduct their business in good faith. The affected third party acknowledges they are responsible for enforcing their rights (e.g., by investigating within their family, filing a criminal complaint with the police, or other investigations), which the agent cannot do on their behalf.
  4. The agent is not responsible for the misuse of the customer’s user account or personal data by third parties, especially if the customer has shared their login credentials with someone else or allowed third-party access to this information, knowingly or unknowingly. The agent has the right to consider anyone who logs into the agent’s website using valid login details or personal information as the customer to whom these credentials were assigned.
  5. If the customer claims eligibility for any offered discounts, they must prove their entitlement to the discount to the organizer’s service upon entry to the event. Conditions for discounts are listed on the event's webpage or at the respective sales point. If the customer cannot prove their entitlement to the discount at the event, they will be denied entry and will lose the right to a refund.
  6. The customer is required to immediately check the accuracy and completeness of the tickets upon receiving them, whether they are delivered by post or downloaded electronically (e.g., event name, location, time, price, number of tickets, and other parameters). Any complaints regarding the ticket's content must be submitted immediately after receiving them in person or within three working days after postal delivery, either by post or email to the agent. Late complaints will not be considered.
  7. Complaints about ticket content, such as printing errors, incompleteness, or incorrect information, must be immediately addressed to the event organizer. The agent will provide the customer with verbal information about how and when the complaint will be resolved. If technical reasons prevent the cancellation of a disputed ticket, the agent must write up a complaint form with the customer. In case of a valid complaint, the customer is obliged to return the issued ticket to the agent.

VII. Ticket Delivery Methods

  1. The agent delivers tickets to the customer via a licensed postal service provider, electronically (email or phone number provided by the customer), or another method specified. The customer chooses the delivery method during the order process, and the shipping costs are made available in the shopping cart section – "Delivery and Payment." These details may also be available upon request, either electronically or in writing, or are provided in the agent’s offer. Delivery costs are paid by the customer. The delivery address (postal or electronic) specified by the customer in the order is considered the place of delivery.
  2. The customer confirms receipt by signing the delivery documents. If delivered electronically (email, SMS), the ticket is considered delivered and received if no complaint is made within 24 hours of dispatch. In case of in-person collection at the event venue, the ticket is considered received at the moment of handover.
  3. If the customer chooses postal delivery within the Czech Republic, the agent will send the ticket to the customer’s specified address via insured registered mail.
  4. If the customer opts for delivery via courier to a hotel, the agent will send the ticket to the hotel address specified by the customer. This service is only available for hotels with a reception desk. The agent reserves the right to refuse delivery to private addresses, apartments, or locations without a reception.
  5. If the customer selects collection at the stadium, the agent ensures the tickets are available at the event venue starting one hour before the event. The customer is responsible for collecting the tickets and must present identification at the collection point.
  6. If the customer selects collection from a city center "Collection Point," the agent ensures tickets are available at the designated location. The agent will notify the customer of the collection point’s location via the website or other means. The customer must pick up the tickets during the specified hours, which are subject to change based on the city, country, or event type.
  7. If the customer selects electronic ticket delivery, the agent will send the e-ticket to the customer’s provided email (typically no later than 24 hours before the event unless otherwise specified). The customer can print the electronic ticket to avoid any issues during entry.
  8. Once the ticket is handed over as per the customer’s order, the ticket procurement is considered complete. Ownership of the ticket passes to the customer upon delivery.

VIII. Communication between Sport Ticket Travel s.r.o. (Agent) and the Customer (Principal)

  1. Unless otherwise specified, communication between the Agent and the Customer is conducted via email, unless the parties agree otherwise or these terms and conditions state differently. The Agent will use the email specified in the preamble, and the Customer will use the email or phone number provided during registration or in the order.
  2. The Agent handles consumer complaints through email communication directed to the email addresses listed in the preamble. The Agent will send information about the resolution of the Customer's complaint to the Customer's email address.
  3. The Agent is authorized to operate based on a trade license. Trade supervision is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection oversees the area of personal data protection. The Czech Trade Inspection Authority supervises, within its scope, the compliance with Act No. 634/1992 Coll. on Consumer Protection, as amended.

IX. Contract Termination

  1. Due to the nature of the services provided and according to Section 1837(j) of the Civil Code, the Customer cannot withdraw from the agency contract, as well as from a contract for participation in an event. The Customer expressly requests the Agent to commence the performance of rights and obligations under these general terms and conditions immediately after the agency contract is concluded.
  2. The Customer has the right to withdraw from the agency contract for legal reasons or in case of a delay in ticket delivery by the Agent if the Agent fails to deliver the ticket even within an additional agreed term. This withdrawal will be conducted via electronic communication.
  3. After contract termination, both the Agent and the Customer are obliged to return any mutual fulfillments. The Agent is obligated to refund the Customer the agency fee within 14 days from the receipt of the contract termination, and the Customer (Principal) is required to reimburse the Agent for expenses incurred up until the moment of contract termination related to the arrangement of the matter in accordance with Section 1834 of Act No. 89/2012 of the Civil Code. The Agent will return the payment to the Customer's bank account as specified by the Customer. The Agent will return the received funds in a different way only with the Customer's consent and provided that it does not incur additional costs for the Agent.
  4. The Customer may request the Agent to repurchase the ticket or to re-list it for sale. If the Agent agrees to this request, the Customer bears the cost of sending the ticket back to the Agent. The Agent will not accept goods sent with cash on delivery. The Customer is not entitled to reimbursement of shipping and payment costs, considering that the Customer had the option to choose between free and paid delivery and payment methods, for which the Customer paid the Agent. The Agent and the Customer have agreed that if the Agent were required to refund these delivery costs, the Agent would incur damage, for which the Customer is liable. This could lead to an imbalance between the contractual parties, which the Customer is required to compensate, potentially through a unilateral set-off by the Agent against the purchase price that the Agent is obligated to refund.
  5. The Agent has the right to withdraw from the contract due to the impossibility of fulfilling the agency contract (caused mainly by the unavailability of selected services), a significant change in the ticket price, an unforeseeable event that could not be prevented, or for other serious reasons. If the contract is terminated for these reasons, the Agent will offer the Customer alternative services of at least the same quality or issue a full refund of the already paid amount. Before withdrawal, the Agent is entitled to contact the Customer to agree on further steps. The Customer will be informed of the contract termination via email or phone.

X. Refund of Ticket Price

  1. For individual Events, short-term changes in the dates of the events are possible. The changed event dates are published on the Web Portal or the internet pages of the Organizer or club. The Customer is obligated to check for any changes in dates and to adhere to their content.
  2. The conditions for refunding the ticket price in the event of a complete cancellation of the Event are determined by the respective Event Organizer, usually within 10 days of discovering this fact. In the case of cancellation of the event, the Agent undertakes to refund the Agent's fee exclusively to the extent and under the conditions specified based on the Organizer's order, provided that the Organizer allocates the necessary financial resources for this purpose. If this refund instruction from the Organizer is not provided, Customers must assert their claims from the Contract for participation in the event directly with the Organizer. In the event of cancellation, Customers will be informed about the method of refunding tickets on the Web Portal or by responding to inquiries sent electronically to the email addresses support@sporttickettravel.com.
  3. Unless otherwise specified in a specific case according to the agreement with the respective Event Organizer, the refund of the ticket price will be ensured to the bank account designated by the customer. The Customer is obliged to return the issued Ticket to the Agent's address without unnecessary delay upon refunding.

XI. Assistance Service

  1. In the event that assistance is needed to attend the event or if the individual requires a wheelchair, the Agent can arrange for assistance services. If the customer wishes to receive assistance services, they are required to inform the Agent of this before concluding the agency contract. The Agent bears no responsibility for denial of entry to the stadium or to assigned seats if the customer does not communicate this information in accordance with this article.

Here’s the translation of your text into English:

XII. Processing and Protection of Personal Data

The data controller is Sport Ticket Travel s.r.o., based at Lutová 73, 378 06 Chlum u Třeboně, registered in the Commercial Register at the Regional Court in České Budějovice, file number C/25709, Czech Republic, VAT ID: 02885328.

Sport Ticket Travel s.r.o. primarily collects data obtained by filling out the registration form or order. This includes, in particular, completed login details (email), password (stored in hashed form), first and last name, date of birth, residence (region, city), bank account number, and phone number.

Additionally, Sport Ticket Travel s.r.o. processes data regarding how the Customer registered, whether consent for processing personal data was granted (usually by storing information about how and when consent was given, including, for example, the IP address from which the respective checkbox was clicked, the time, or data regarding the response to the confirmation email), and when the registration was canceled or consent revoked.

Sport Ticket Travel s.r.o. also stores logs of the Customer's activity within their user account as a security measure to document the Customer's actions. If Sport Ticket Travel s.r.o. is compelled to cancel the Customer's registration, for example, due to a violation of service conditions, this data will be retained along with the reason for the service cancellation.

Data obtained by Sport Ticket Travel s.r.o. is used for the following purposes:

  • Fulfillment of the concluded contract, i.e., providing access to the service www.sporttickettravel.com
  • Keeping records of users of these services and contractual relationships.
  • Concluding agency contracts to secure tickets for individual events.
  • Protection of the Agent's rights or third-party rights, e.g., in the event of a legal dispute regarding the Agent's services.
  • Statistical purposes.
  • Measuring traffic to the website www.sporttickettravel.com — this involves data obtained through cookies, as well as improving the content of these websites.
  • Ensuring the security of the Agent's systems and network against external attacks or misuse by users, in the usual market scope — particularly security logs of activity on servers and sites and in the Agent's user interface.
  • For the purpose of maintaining accounting records and fulfilling other legal obligations (documenting consents for the processing of your personal data and fulfilling other obligations under regulations and potentially other regulations in the field of personal data protection).
  • Personal data is usually processed in our computer systems.

All data obtained during registration and while using the Agent's services is typically stored for the entire duration of registration, but at least for 10 years from the end of the year in which the services were provided.

The Controller processes personal data personally and does not use other processors for personal data processing. Personal data may be provided to the delivery service provider chosen by the Customer for the purpose of properly processing the order, as well as to individuals providing legal and accounting services to Sport Ticket Travel s.r.o. to ensure the proper fulfillment of obligations set forth by generally binding legal regulations. The Controller does not intend to transfer personal data to a third country, international organization, or to any third parties other than those mentioned above. There will be no automated decision-making or profiling when processing the personal data of the Data Subject.

The Customer has the right to object pursuant to Article 21 of the Regulation, which allows them to request a review of processing carried out based on legitimate interest if there are specific reasons on their part for not wanting the processing of personal data to take place. The possibility of raising an objection does not apply in situations where Sport Ticket Travel s.r.o. processes the Customer's data necessary for fulfilling the contract, or where their processing is required by law. An objection to the processing can be raised through the contact details provided below or via email: support@sporttickettravel.com

Newsletters

By checking the appropriate box in the registration or order form, the Customer gives explicit consent to Sport Ticket Travel s.r.o. for sending commercial communications with news, offers, advertisements, and invitations to participate in surveys and market research (hereinafter referred to as "newsletters"). The Customer may request the cancellation of newsletter subscriptions. For the purpose of sending these commercial communications, the following personal data will be processed: first name, last name, email address, and possibly a summary of emails that have already been sent to the Customer. The data that Sport Ticket Travel s.r.o. holds and processes about the Customer can be changed or updated at any time by logging into the "Customer Section" of the Agent's system at the address mentioned in the preamble. The sending of newsletters can be refused at any time by clicking on the link in each received message or by sending a request to the email: support@sporttickettravel.com. In the case of processing data for direct marketing purposes (typically sending newsletters), an objection can always be raised pursuant to Article 21 of the Regulation without further justification.

Customer Rights in Relation to Personal Data

An individual has the right to: a) request access to personal data that the controller processes, which means the right to obtain confirmation from the controller as to whether personal data concerning them is being processed or not, and if so, the right to access such personal data and other information stated in Article 15 of the Regulation; b) request correction of personal data concerning them that is being processed if it is inaccurate (Article 16 of the Regulation). Taking into account the purposes of processing, they have the right to request the completion of incomplete personal data in certain cases; c) request deletion of personal data in cases provided for in Article 17 of the Regulation; d) request restriction of processing data in cases provided for in Article 18 of the Regulation; e) obtain personal data concerning them that (i) is processed based on their consent, or (ii) is processed for the performance of a contract to which such individual is a party or for the implementation of measures taken prior to the conclusion of the contract at their request in a structured, commonly used, and machine-readable format, with the right to transmit these data to another controller, under the conditions and limitations set forth in Article 20 of the Regulation; and f) raise an objection to processing within the meaning of Article 21 of the Regulation for reasons relating to their specific situation.

If the controller receives a request to exercise the above rights, they will immediately inform the applicant of the measures taken (no later than one month from the receipt of the request). This period may be extended by a further two months if necessary, considering the complexity and number of requests. The controller is not obliged to fully or partially comply with requests in certain cases specified by the Regulation. Information regarding the exercise of rights and the outcome of the request will be stored for a reasonable period (5 years) for documentation purposes and to protect our rights.

If the data subject believes that the controller is processing their personal data unlawfully or otherwise violating their rights, they have the right to lodge a complaint with a supervisory authority (i.e., the Office for Personal Data Protection) or to seek judicial protection.

For any comments and questions regarding personal data protection and to contact regarding the exercise of their legal rights, the customer may use the following contacts: Sport Ticket Travel s.r.o.
Lutová 73, 378 06 Chlum u Třeboně
Email: support@sporttickettravel.com

XIII. Final Provisions

1/ These terms and conditions are valid and binding for all agency contracts concluded between the agent and the customer in the online stores of Sport Ticket Travel s.r.o. at the address specified in the preamble, in the wording valid on the day of sending the order, unless otherwise agreed between the parties.
2/ By sending an order (or request), the customer unreservedly accepts all provisions of these terms and conditions in the wording valid on the day of sending the order, as well as the amount of remuneration from the agency contract valid on the day of sending the order, specified in the price list for the offered tickets in the online store system, unless it is demonstrably agreed otherwise in a specific case (especially agreements on shipping or transport costs).
3/ The agent is not bound by any codes of conduct in relation to the customer in the sense of Section 1826, paragraph 1, letter e) of the Civil Code.
4/ The customer hereby assumes the risk of changed circumstances in the sense of Section 1765, paragraph 2 of the Civil Code.
5/ The customer acknowledges that the software and other components forming the web interface of the stores are protected by copyright. The customer agrees not to engage in any activity that could allow them or third parties to unlawfully interfere with or misuse the software or other components forming the web interface of the agent's stores.
6/ The customer acknowledges that the agent is not responsible for errors caused by third parties' interference with the webpage or for the use of the webpage contrary to its intended purpose.
7/ The agency contract is archived by the agent for a period of 10 years from the date of its fulfillment and is accessible at the agent's premises upon prior request from the customer, made by phone, email, or registered letter.
8/ The agency contract between the customer and the agent is concluded in the Czech language.
9/ Any errors that occur during the customer's order entry (consumer) can be corrected upon the customer's request made by email. The agent charges a flat fee of 100 CZK for correcting errors caused by the customer (consumer). Only obvious errors and inaccuracies will be corrected in this way, not, for example, the subject of the contract or other essential elements of the purchase contract. The costs of correcting erroneous data will not be charged by the agent if such an error does not incur any costs for the agent. This provision does not affect the agent's claims for any potential damages.
10/ The customer does not bear the costs of using remote communication means on the part of the seller.
11/ The contracting parties agree that the contractual relationship shall be governed by Czech law. This does not affect the rights of consumers arising from generally binding legal regulations.
12/ If any provision of these terms and conditions is or becomes invalid, ineffective, or unenforceable at any time, the validity, effectiveness, or enforceability of the other provisions of these terms and conditions shall remain unaffected.
13/ The agent reserves the right to correct typographical errors.
14/ The agent reserves the right to change these Terms and Conditions. Any changes to these Terms and Conditions will be announced in an appropriate manner in the online store system at the address specified in the preamble.
15/ Provisions aimed at consumer protection under legal regulations and these conditions do not apply to customers entering into contractual relationships with the organizer and/or Sport Ticket Travel s.r.o. as entrepreneurs.

Last updated on August 19, 2019, effective from August 19, 2019.

Sport Ticket Travel s.r.o.
Lutová 73
378 06 Chlum u Třeboně
Czech Republic

 

 

 

 

Withdrawal Form

(fill out this form and send it back only if you wish to withdraw from the contract)

  • Recipient:
    Sport Ticket Travel s.r.o.
    Lutová 73
    378 06 Chlum u Třeboně
    Czech Republic

I/we hereby inform that I/we withdraw from the agency contract:

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  • Order Date:
  • Date of Receipt of Ticket:
  • Customer Name(s):
  • Customer Address(es):
  • Instruction for Refund of Agent’s Fee:
  • Signature of Consumer(s):

Date:

In the event of a consumer dispute arising between Sport Ticket Travel s.r.o. and the Customer (consumer) from the above contract, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz, Website: adr.coi.cz.

The consumer may also use the online dispute resolution platform established by the European Commission for contracts concluded online, located at http://ec.europa.eu/consumers/odr/.